For clients
Conformity.
We adhere to client service requirements, rules and regulations.
- Client focus
- High standards
- Reliability
Quality drives our growth.
Our quality system runs on five process areas and three principles: one for clients, one inside SAA and one for candidates.
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The quality system
Five process areas.
Five process areas.
One system.
Five process areas carry quality through everything we deliver, each with four parts. Turn the wheel or select an area to see what it covers.
Process area
Management Responsibility
- QMS Planning
- Client Focus
- Risk Management
- Management Review
Where the quality system is planned, risks are managed and results are reviewed.
Process area
Resource Management
- Resource Planning
- HR Management
- Training and Development
- Monitoring
How we plan our resources, manage our people and keep developing them.
Process area
Support
- Document Management
- Record Management
- Manual Preparation
- Archive Storage
Documents, records, manuals and archives, kept in order and easy to trace.
Process area
Analysis & Improvement
- QA Planning
- Client Satisfaction
- Corrective & Preventive Action
- QA Service & Process Audit
We check client satisfaction, audit our services and processes, and act on what we find.
Process area
Service Realization
- Service Quality Planning
- Clients Focus
- Design & Development Planning
- Recruitment Planning & Implementation
Every service is planned around the client, from quality planning to recruitment.
Quality principles
Three principles.
Three principles.
One standard.
Our principles cover everyone a placement touches: the client, our own team and the candidate.
Inside SAA
Traceability.
We keep traceability to service requirements and solutions.
- Consistency with service requirements
- Compliance with client standards
- Feasibility of service implementation
For candidates
Highest calibre.
“Highest calibre applicants who show integrity, responsiveness and consistency.”
- Proper qualifications
- Relevant experience
- Commitment to continuous improvement
Continuous client and candidate liaison. Transparent communication.
Quality and growth
“Quality is one of the most important features of our company, we use quality processes as driving tools for delivering quality services.”
“Quality plays an integral part of our operations, over the years this has reflected on our business growth.”
Licence and certificates
UAE Government licensedRecruitment agency · Abu Dhabi
Licensed in the UAE.
SAA Group is a UAE Government licensed recruitment agency, based in Abu Dhabi since 1993.
UAE Government licensedRecruitment agency · Abu Dhabi
CERTIFICATES · AWAITING SCANS FROM SAA